• Coffee shop inspection

Mystery Guest Survey

1. 1 Cleanliness
   In this section, the mystery guest will evaluate the cleanliness, the integrity and the functioning of the place where took place the evaluation.
   Access areas for the mystery guest: the terrace, inside of the location, the bathroom, the playground, the order receiving area,etc.
   The candidate can review all other aspects of the location if they think this will be relevant for the evaluation.
   
   
   1. 1.1 Exterior
      Pay attention to the exterior of the building. Pay attention to detail, integrity and cleanliness.
      1. The adjoining area of the coffee shop is clean and tidy.
      2. The entrance area is clean and welcoming.
      Space for comments:
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   1. 1.2 The hall
      Everything inside the caffee shops should be explored.
      The decor, the cleanliness of the tables and chairs, the cleanliness and arrangement of the toilet (if it is provided).
      Indicate how many table were occupied during your visit.
      1. The place looks clean and tidy.
      2. The floor is clean (no dirt, crumbs or napkins).
      3. The furniture is clean and intact.
      4. The bookshelves, décor elements and lamps are clean and intact.
      5. The bathroom is clean, smells nice and it's fitted with all the necessary things.
      Space for comments:
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1. 2 The service
   The section of the survey where the mystery guest will review the engagement with the staff and the service quality. all the wow service sides and adjoining standards that have to be followed will be reviewed: the communication, small-talk, complaint resolution steps, etc.
   
   
   1. 2.1 The welcoming and engagement with the team members
      Focus on communicating with the team member. Check the boxes if the described action has been performed.
      If necessary, indicate how many people were in front of you when you stood in line.
      Add a comment if there is anything to add or describe under what circumstances one of the following was not followed.
      1. I made the order at the counter pretty fast, did not have to stay in a queue
      2. The staff member helped me when I was indecisive to make the order
      3. My order was repeated before payment (when ordering 3 items or more).
      4. I was asked if I want to use the Tucano Friends App when paying for the order
      5. The staff member smiled and spoke to me kindly.
      Space for comments:
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   1. 2.2 The receipt
      Attach a MANDATORY AND CLEAR PICTURE of the tax receipt.
      It is necessary to discreetly draw the team's attention to the fact that you need a receipt from the cashier if it has not been given to you.
      If you have not received a receipt, describe the situation in the comments.
      1. I received the receipt
      2. I did not receive the receipt
      Space for comments:
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   1. 2.3 Did the staff member say ''good appetite'' or other form of courtesy?
      1. Yes, they wished me bon appetit
      2. No, they did not wish me bon appetit, in any polite manner.
      Space for comments:
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   1. 2.4 Time of order preparation
      Specifies the time interval for each item in the order in the comments. The project moderator will intervene if this interval is respected.
      1. Yes, the order was served on time.
      2. No, the order was not served on time.
      Space for comments:
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   1. 2.5 Name of team members
      (for example: the name of the employee who took the order, the employee who served your order, who collected the dirty dishes, etc.).
      If there was no badge and the name cannot be read, indicate this detail in the comments.
      1. Badges are present. The name of each team member can be easily read.
      2. All team members wore the correct protective mask.
      Space for comments:
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1. 3 The product and atmosthere
   This section will combine the guests opinions and the standards of preparing and serving the products.
   The guest will rate the consumed products.
   
   
   1. 3.1 Order served and taste
      Decor and technology card items include Tucano Coffee standards, which are largely unknown to Mystery Guest.
      The Mystery Guest answer will be corrected by the project moderator.
      1. The items ordered by me were available.
      2. The products design(beverages and food) is up to me and standards
      3. Order preparation is compliant. (compliance with the technology card)
      4. The temperature of each element of the order was correct.
      5. The ordered products were upstanding.
      6. All the used tableware was in Tucano's style, clean
      7. The serving of the order was correct
      8. The products that I've ordered were tasty and to my liking.
      Space for comments:
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   1. 3.2 The atmosphere
      1. The background music was pleasant.
      2. The room was ventilated, smelled nice.
      3. There was no noise or unpleasant chats.
      Space for comments:
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   1. 3.3 I had my wow-moment( game, promotional product,etc)
      The WOW moment involves:
      - Themed or special decoration in the hall / terrace.
      - Mini-game with the team member.
      - A gift or a small sign of attention.
      
      If your visit has another cool moment, tell us about it in the comments.
      1. The visit was a special one. The WOW moment took place (details in the comment).
      2. Nothing special happened. Normal visit to the coffee shop.
      Space for comments:
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   1. 3.4 Considering today's experience, what is the probability that you will recommend Tucano Coffee to your friends?
      1. Yes, I will recommend
      2. I will not recommend it
      Space for comments:
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1. 4 Mystery Guest Rating
   Today's visit was special. Based on how you interacted with the team, tasted food and drinks, felt the atmosphere and checked the cleanliness-distribution of ratings for each category.
   If you have given a grade of 3 or less, please comment on the choice.
   
   
   1. 4.1 Cleanliness
      1. 1. Cleanliness at a very low level
      2. 2.
      3. 3.
      4. 4.
      5. 5. Exemplary cleaning in the coffee shop
      Space for comments:
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   1. 4.2 Product
      1. 1. Food / Drinks are very bad
      2. 2.
      3. 3.
      4. 4.
      5. 5. Food / Drinks are very good and tasty
      Space for comments:
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   1. 4.3 Atmosphere
      1. 1. The atmosphere is repulsive and unpleasant
      2. 2.
      3. 3.
      4. 4.
      5. 5. The atmosphere is very pleasant and inviting.
      Space for comments:
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   1. 4.4 Service
      1. 1. The service and attachment were bad
      2. 2.
      3. 3.
      4. 4.
      5. 5. Excellent service and attitude
      Space for comment:
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